Qc/qa Admin Iii (limited Service)

Maximus

United States
Not specified; prevailing wage rate determined by ...
Fully remote
Call monitoring and evaluation skills
Accurate data entry and documentation
Microsoft office proficiency required
Maximus is seeking a Quality Control / Quality Assurance Admin III for a limited service, fully remote position to support their Debt Management Collection Services program. The role involves quality control reviews, call monitoring, and providing feedback on service quality, requiring a minimum of three years of related experience

Job Summary

  • The role involves providing quality control reviews for the Debt Management Collection Services program under the FSA portfolio.
  • Candidates must conduct call monitoring sessions, evaluate recorded interactions, and provide constructive feedback on agent performance.
  • This is a temporary limited service position lasting approximately 6 months requiring adherence to federal student aid regulations.

Matching Summary

Match Score: 75

Maximus is seeking a Quality Control / Quality Assurance Admin III for a limited service, fully remote position to support their Debt Management Collection Services program. The role involves quality control reviews, call monitoring, and providing feedback on service quality, requiring a minimum of three years of related experience.

Salary

Not specified; Prevailing wage rate determined by Department of Labor based on locality

Skills & Requirements

Must-have

  • Call monitoring and evaluation skills
  • Accurate data entry and documentation
  • Microsoft Office proficiency required
  • Federal regulations knowledge
  • Strong written grammar and communication

Nice-to-have

  • Experience with DMCS or Federal Student Aid
  • Ability to work in fast-paced environment
  • Team collaboration and independent work
  • Calibration meeting participation
  • Trend identification for training needs

Key Requirements

  • Minimum 3 years of related experience
  • Must be a U.S. Citizen
  • High School diploma or equivalent
  • Pass criminal background check
  • Not delinquent on federal student loans

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter