24 Hour Home Care is seeking an experienced Amazon Connect IVR Developer for a short-term project aimed at optimizing their IVR and call routing systems. The ideal candidate should have hands-on experience with Amazon Connect and Salesforce Voice, along with strong communication skills
Job Summary
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day.
This role involves assessing and improving the current IVR and call routing experience over a 4-week engagement to reduce friction and enhance the customer journey.
The position requires working cross-functionally with IT, Contact Center Operations, Finance, and Customer Experience to identify issues and implement meaningful improvements.
Matching Summary
Match Score: 85
24 Hour Home Care is seeking an experienced Amazon Connect IVR Developer for a short-term project aimed at optimizing their IVR and call routing systems. The ideal candidate should have hands-on experience with Amazon Connect and Salesforce Voice, along with strong communication skills.
Skills & Requirements
Must-have
Hands-on Amazon Connect experience
IVR and call routing configuration
Salesforce Voice data analysis
Contact center operations knowledge
Cross-functional collaboration skills
Nice-to-have
Contact Lens for Amazon Connect
Salesforce reporting dashboard experience
IVR redesign background
Healthcare industry experience
High-volume contact center environment
Key Requirements
Experience with Amazon Connect IVR
Experience analyzing Salesforce Voice data
Strong understanding of contact center metrics
Ability to translate technical findings into business recommendations
Experience in contract or project-based environments