German-speaking L1 Support Specialist

Unisys

Budapest, Hungary
Monthly gross 44.200 huf; benefits: cafeteria, lan...
Hybrid
First point of contact for technical assistance
Incident and service request management
English and german c1 level proficiency
Service Desk Level 1 Agent serves as the first point of contact for all end users seeking technical assistance

Job Summary

  • Service Desk Level 1 Agent serves as the first point of contact for all end users seeking technical assistance.
  • Responsibilities include incident and service request management, customer support, and communication.
  • Unisys offers a supportive team, ethical company culture, internal career development, and unlimited online training.

Matching Summary

Service Desk Level 1 Agent serves as the first point of contact for all end users seeking technical assistance.

Salary

Monthly gross 44.200 HUF; Benefits: cafeteria, language allowance, private health insurance, home office allowance

Skills & Requirements

Must-have

  • First point of contact for technical assistance
  • Incident and Service Request Management
  • English and German C1 level proficiency
  • IT troubleshooting for software, hardware, OS, network
  • Achieve defined Service Level Agreements (SLAs)

Nice-to-have

  • Strong customer service orientation
  • Ability to multitask
  • Detail-oriented with excellent documentation
  • Collaborative mindset
  • Critical thinking and diagnostic reasoning

Key Requirements

  • Minimum 2 years of experience in a service desk role
  • English and German C1 level proficiency
  • Proficient in fundamental IT troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter