Eve is seeking a Team Lead, Customer Success Manager to mentor and manage a team while driving client retention and growth in the legal technology sector. The ideal candidate should possess strong leadership skills, a solid understanding of legal workflows, and a proven track record in customer success within B2B SaaS environments
Job Summary
Lead and mentor 3-4 Customer Success team members through coaching and training to accelerate their professional growth.
Manage a portfolio of 20 small to mid-sized accounts, achieving 90%+ retention rates and identifying upsell opportunities.
Handle complex client issues as the primary escalation point, ensuring swift resolution and maintaining high NPS scores.
Matching Summary
Match Score: 85
Eve is seeking a Team Lead, Customer Success Manager to mentor and manage a team while driving client retention and growth in the legal technology sector. The ideal candidate should possess strong leadership skills, a solid understanding of legal workflows, and a proven track record in customer success within B2B SaaS environments.