Service Delivery Leader, Southern Africa

GE HealthCare UK

Hybrid
Bachelor's degree required
Operational or program management experience
Healthcare business service experience
The Service Delivery Leader position at GE HealthCare UK focuses on enhancing customer satisfaction and operational excellence in Southern Africa through effective resource coordination. The ideal candidate will possess strong operational management experience, particularly in the healthcare sector, and exhibit excellent communication and leadership skills

Job Summary

  • The Service Delivery Leader is responsible for driving customer satisfaction and operational excellence by coordinating resources across multiple project teams in Southern Africa.
  • Key duties include developing local spare part strategies, optimizing service resource utilization, and managing continuous improvement projects to reduce costs.
  • The role requires leading multicultural and remote teams while ensuring compliance with Standard Operating Procedures and achieving defined Key Performance Indicators.

Matching Summary

Match Score: 85

The Service Delivery Leader position at GE HealthCare UK focuses on enhancing customer satisfaction and operational excellence in Southern Africa through effective resource coordination. The ideal candidate will possess strong operational management experience, particularly in the healthcare sector, and exhibit excellent communication and leadership skills.

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • Operational or Program Management experience
  • Healthcare business service experience
  • Statistical and data management tools proficiency
  • Multicultural remote team leadership

Nice-to-have

  • Strong analytical and quantitative skills
  • Change agent with credibility
  • Executive level presentation capabilities
  • Digitalization of service delivery processes
  • Inclusion and diversity focus

Key Requirements

  • Bachelor's Degree
  • Experience in Operational or Program Management
  • Experience in service, technology or operations preferably in Healthcare Business
  • Proficiency in statistical and/or data management tools
  • Demonstrated experience in leading multicultural and remote teams

Work Rights

Not specified

Tailored Resume

Cover Letter