Royal Service Agent / Pbx Communications

Fairmont Austin

Austin, TX, United States
On-site
Outstanding guest services skills
Sophisticated verbal communication skills
Computer literate in microsoft windows
This role involves processing all external and internal calls while serving as a liaison for guests requiring information about the hotel

Job Summary

  • This role involves processing all external and internal calls while serving as a liaison for guests requiring information about the hotel.
  • The position requires maintaining the Royal Service software system and ensuring follow-up on caller requests according to hotel standards.
  • Employees receive benefits including medical insurance, 401K, paid time off, and opportunities for professional development through Accor Academies.

Matching Summary

This role involves processing all external and internal calls while serving as a liaison for guests requiring information about the hotel.

Skills & Requirements

Must-have

  • Outstanding guest services skills
  • Sophisticated verbal communication skills
  • Computer literate in Microsoft Windows
  • Ability to work under pressure
  • Knowledge of emergency procedures

Nice-to-have

  • Previous customer related experience
  • Strong interpersonal abilities
  • Problem solving abilities
  • Team collaboration skills
  • Focus on guest needs

Key Requirements

  • Must possess outstanding guest services skills
  • Computer literate in Microsoft Window applications
  • Highly responsible and reliable
  • Ability to work cohesively with colleagues

Work Rights

Not specified

Tailored Resume

Cover Letter