8x8, Inc. is seeking a data-driven Associate Engagement Manager in Manila, Philippines, to enhance customer relationships by upselling their recurring services. The ideal candidate will leverage customer data and insights to identify opportunities for service optimization, while fostering internal collaboration to drive customer success
Job Summary
Utilize internal customer profiles, health scores, and usage insights to identify existing clients who would benefit from our Recurring Services portfolio.
Partner with Customer Success Managers (CSMs), Engagement Managers, and Account Executives (AMs) to build "better together" account plans.
Your success is measured by the long-term health and retention of our most valuable assets: our customers.
Matching Summary
Match Score: 85
8x8, Inc. is seeking a data-driven Associate Engagement Manager in Manila, Philippines, to enhance customer relationships by upselling their recurring services. The ideal candidate will leverage customer data and insights to identify opportunities for service optimization, while fostering internal collaboration to drive customer success.
Skills & Requirements
Must-have
Data-driven prospecting
Internal customer dashboards
Salesforce CRM data analysis
Insight-led outreach
Consultative selling
UCaaS/CCaaS ecosystem interest
Nice-to-have
Whitespace specialist
Relationship-oriented
High EQ
Hunter mentality with service heart
Key Requirements
Relevant experience in Business Development Representative, Account Management, or Customer Success
Upselling/cross-selling experience
Analytics skills
Exceptional written and verbal communication
Experience with Salesforce, Google Desktop, Gemini