Gestionnaire De Programme Associé , Services Aux Patients – Télétravail/ Associate Program Manager, Patient Services / Remote

IQVIA UK

Remote, Canada
Base: $50,500.00 - $84,100.00 annualized; bonus/eq...
Fully remote
Supervisory experience in contact centre
Patient support program knowledge
Reimbursement navigation expertise
The Associate Program Manager, Patient Services role at IQVIA UK involves overseeing case worker performance, ensuring high-quality customer service, and maintaining operational efficiency in a remote setting. The position requires strong leadership, analytical skills, and experience in patient support programs, with an emphasis on bilingual communication in English and French

Job Summary

  • The Associate Program Manager is responsible for fostering a professional work environment by monitoring performance and developing case worker team members to deliver excellent customer service.
  • This role involves conducting clinical service audits for pharmacies to monitor KPIs and ensure compliance with program requirements while acting as the primary escalation point for billing inquiries.
  • The position requires supervising staff schedules, analyzing call metrics and productivity data, and providing structured monthly feedback on both soft skills and technical content.

Matching Summary

Match Score: 85

The Associate Program Manager, Patient Services role at IQVIA UK involves overseeing case worker performance, ensuring high-quality customer service, and maintaining operational efficiency in a remote setting. The position requires strong leadership, analytical skills, and experience in patient support programs, with an emphasis on bilingual communication in English and French.

Salary

Base: $50,500.00 - $84,100.00 annualized; Bonus/Equity: Not specified; Benefits: Health, wellness, and other benefits available

Skills & Requirements

Must-have

  • Supervisory experience in contact centre
  • Patient Support Program knowledge
  • Reimbursement navigation expertise
  • Clinical service audit capabilities
  • Bilingual French/English proficiency

Nice-to-have

  • Strong analytical thinking skills
  • Adaptability to dynamic environments
  • Experience with workforce scheduling
  • Relationship building across levels
  • Constructive feedback reception

Key Requirements

  • University degree in healthcare or life sciences
  • Supervisory or management experience in pharmaceutical environment
  • Experience within Patient Support Programs
  • Bilingualism (English/French) preferred

Work Rights

Not specified

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