Customer Service Manager

Goodwill Industries Monocacy Valley

Phoenix, Arizona, US
$18.00 hourly; not specified; not specified ph
Fully remote
Sales floor operations
Customer service excellence
Team leadership and development
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities

Job Summary

  • Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays.

Matching Summary

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Salary

$18.00 Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • sales floor operations
  • customer service excellence
  • team leadership and development
  • profit and revenue achievement
  • store cleanliness and brand standards

Nice-to-have

  • driving company culture change
  • modeling core values
  • mentoring and coaching skills
  • de-escalating customer situations

Key Requirements

  • High School Diploma, GED, or equivalent
  • One-year customer service experience
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check
  • Ability to speak and read English proficiently

Work Rights

Not specified

Tailored Resume

Cover Letter