Shaw Irecruit Engage 2025

Concentrix

Mandaluyong City, Philippines
Not specified
Strong customer service orientation
Effective written and verbal communication
Ability to work in fast-paced environment
Concentrix is seeking a Customer Support Associate I for their Shaw iRecruit Engage 2025 program in Mandaluyong City, Philippines. The role involves providing customer service support through various communication channels, ensuring customer satisfaction, and maintaining service quality according to company standards

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates must be dependable with strong attention to detail and possess the ability to rotate shifts as needed.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Support Associate I for their Shaw iRecruit Engage 2025 program in Mandaluyong City, Philippines. The role involves providing customer service support through various communication channels, ensuring customer satisfaction, and maintaining service quality according to company standards.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Effective written and verbal communication
  • Ability to work in fast-paced environment
  • Basic computer navigation skills
  • Tolerance for repetitive work

Nice-to-have

  • Demonstrate empathy with customers
  • Flexible and adapt to changes quickly
  • Team member with independent capability
  • Maintain pleasant professional tone
  • Offer additional products and services

Key Requirements

  • High school diploma
  • Three to six months of relevant experience preferred
  • Ability to rotate shifts

Work Rights

Not specified

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