Auto Claims Team Leader

Allstate

Remote
Base: $68,500.00 -- $124,600.00; bonus/equity: inc...
Hybrid
Claims resolution
Conflict management
Management reporting
The Claims Team Leader is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes

Job Summary

  • The Claims Team Leader is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes.
  • This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives.
  • The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.

Matching Summary

The Claims Team Leader is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes.

Salary

Base: $68,500.00 -- $124,600.00; Bonus/Equity: Incentive pay (i.e. commission, bonus, etc.) if applicable; Benefits: Not specified

Skills & Requirements

Must-have

  • Claims Resolution
  • Conflict Management
  • Management Reporting
  • Relationship Building
  • Training Instruction
  • Customer Service Excellence

Nice-to-have

  • Innovative drive
  • Challenging the status quo
  • Shaping the future of protection
  • Making a meaningful impact

Key Requirements

  • Team Lead I: $68,500.00 -- $104,100.00
  • Team Lead II: $70,100.00 -- $110,400.00
  • Associate Manager: $80,000.00 -- $124,600.00
  • Pacific or Mountain time zones
  • Authorization to work in the United States

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter