Technical Customer Service Representative

CRP Informationssysteme GmbH

Base: $27-32ph; bonus/equity: not specified; benef...
Fully remote
Windows server 2008/2012/2016 support
Windows desktop 7/8/10 troubleshooting
Active directory and tcp/ip knowledge
This role provides technical phone support to customers using the OBIX system within the healthcare industry

Job Summary

  • This role provides technical phone support to customers using the OBIX system within the healthcare industry.
  • The position requires working on-call with rotating shifts while managing a busy workload independently.
  • Employees receive comprehensive benefits including medical, dental, vision, stock ownership, and RRSP/401k matching.

Matching Summary

This role provides technical phone support to customers using the OBIX system within the healthcare industry.

Salary

Base: $27-32/hour; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, stock ownership, RRSP/401k matching

Skills & Requirements

Must-have

  • Windows Server 2008/2012/2016 support
  • Windows Desktop 7/8/10 troubleshooting
  • Active Directory and TCP/IP knowledge
  • Ticketing software experience
  • On-call and rotating shift availability

Nice-to-have

  • Network+ certification preferred
  • Database software familiarity
  • Project management skills
  • Clear written reporting ability
  • Professional attitude under pressure

Key Requirements

  • 3 to 5 years of relevant experience
  • Associate's degree in technical field required
  • MCP or MCTS certification mandatory
  • A+ certifications required
  • Valid driver's license and passport required

Work Rights

Not specified

Tailored Resume

Cover Letter