Technical Specialist

757

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Strong experience administering src act claims
Expertise in reconsiderations appeals and reviews
Proven ability to coach and train case managers
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988

Job Summary

  • This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
  • The position involves undertaking reconsiderations, appeals, and reviews of compensation entitlements while coaching team members to deliver a world-class customer experience.
  • EML offers a flexible work environment with up to 3 days of remote work per week, along with comprehensive benefits including paid parental leave and wellness programs.

Matching Summary

This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.

Salary

Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Strong experience administering SRC Act claims
  • Expertise in reconsiderations appeals and reviews
  • Proven ability to coach and train Case Managers
  • Deep knowledge of Safety Rehabilitation and Compensation Act 1988
  • Experience in best practice dispute resolution and mediation

Nice-to-have

  • Motivated self-starter in fast-paced environments
  • Excellent stakeholder management skills
  • Commitment to continuous improvement initiatives
  • Ability to work collaboratively in diverse teams

Key Requirements

  • Demonstrated ability in managing workers compensation portfolios
  • Strong written and verbal communication skills
  • Evidence of excellent decision making in Workers Compensation setting

Work Rights

Not specified

Tailored Resume

Cover Letter