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Kyndryl is seeking a Senior ServiceNow ITOM & CMDB Manager with extensive experience in IT Service Management, particularly in Configuration Management and CMDB ownership. The ideal candidate should have a strong background in ServiceNow modules, data integration, and a commitment to continuous improvement, all while working in a dynamic and supportive environment.
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Job Summary
This role involves defining and maintaining the Configuration Management process aligned with ITIL best practices while owning the CMDB data model.
The successful candidate will oversee discovery tools and manage data integration to ensure accurate CI records across on-premise and cloud environments.
Kyndryl offers a flexible, supportive environment prioritizing well-being with opportunities for career growth towards Principal Engineer or Vice President roles.
Matching Summary
Match Score: 75
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Kyndryl is seeking a Senior ServiceNow ITOM & CMDB Manager with extensive experience in IT Service Management, particularly in Configuration Management and CMDB ownership. The ideal candidate should have a strong background in ServiceNow modules, data integration, and a commitment to continuous improvement, all while working in a dynamic and supportive environment.
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Skills & Requirements
Must-have
8+ years IT Service Management experience
5+ years Configuration Management ownership
ServiceNow CMDB and ITOM expertise
Discovery and Service Mapping configuration
CI lifecycle management and data governance
Integration with SCCM and cloud platforms
Nice-to-have
Growth mindset and continuous learning
Customer-focused problem solving
Inclusive and borderless collaboration
Strong stakeholder management skills
Experience in hybrid infrastructure environments
Key Requirements
Bachelor's degree in Computer Science or equivalent