Be the first point of contact for incoming calls, delivering warm, professional, and timely service
Job Summary
Be the first point of contact for incoming calls, delivering warm, professional, and timely service.
Assist guests with information, requests, and personalised support, and collaborate with colleagues to create a positive and seamless guest experience.
Competitive salary, wages, and a comprehensive benefits package, with excellent training and development opportunities.
Matching Summary
Be the first point of contact for incoming calls, delivering warm, professional, and timely service.
Skills & Requirements
Must-have
Exceptional communication skills
Polished telephone manner
Strong multitasking abilities
Calm, professional approach under pressure
Nice-to-have
Luxury hotel experience preferred
Additional language skills highly regarded
Key Requirements
Previous experience in communications, customer service, or hospitality
Flexibility to work rotating shifts
Confidence using telephone systems and hotel software