Premium Support Delivery Manager (japanese Speaking)

Airbnb

Tokyo, Japan
On-site
Exceptional customer service skills
Team coaching and development
Manage sensitive escalations
Airbnb is seeking a Premium Support Delivery Manager fluent in Japanese, based in Tokyo, to lead a customer service team. The role involves managing performance, ensuring quality support, and cultivating a high-performing team culture

Job Summary

  • Oversee a strong operational environment for your teams and ensure high quality support for the community from your team.
  • Drive performance at the ambassador, team, and service level by setting clear expectations and providing tailored coaching.
  • Build and nurture an engaged and diverse team by owning the end-to-end people strategy and operations.

Matching Summary

Match Score: 85

Airbnb is seeking a Premium Support Delivery Manager fluent in Japanese, based in Tokyo, to lead a customer service team. The role involves managing performance, ensuring quality support, and cultivating a high-performing team culture.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Team coaching and development
  • Manage sensitive escalations
  • Drive team performance metrics
  • Fluent in English and Japanese

Nice-to-have

  • High EQ and tailored communication
  • Foster diversity and inclusion
  • Adaptable in fast-paced environment

Key Requirements

  • 8+ years in customer service/operations
  • 5 years managing staff lifecycle
  • Experience managing high severity cases
  • Ability to work weekends, holidays, on-call

Work Rights

Not specified

Tailored Resume

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