Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Remote offers a fully remote work environment with flexible paid time off, flexible working hours, 16 weeks paid parental leave, mental health support services, and stock options.
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
$19,650 - $44,200 USD
Skills & Requirements
Must-have
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Excellent problem-solving capabilities
Superior written and verbal communication skills
Experience with Zendesk, Slack, and Notion
Nice-to-have
Energetic, curious, motivated, and ambitious
Keen interest in enhancing payroll expertise
Team-oriented environment
Ability to engage diverse stakeholders
Manage multiple priorities
Key Requirements
Experience in a payroll customer service role
Advanced knowledge in specific jurisdictions
Experience in customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion