This senior leadership role is responsible for the operational performance, service delivery governance, and day-to-day management of AIA Australia's Application Management Support organisation
Job Summary
This senior leadership role is responsible for the operational performance, service delivery governance, and day-to-day management of AIA Australia's Application Management Support organisation.
The position requires ensuring high quality, secure, compliant, and resilient application support across mission critical systems while driving operational excellence and vendor accountability.
Candidates must possess strong people leadership capabilities to mentor teams, manage performance, and act as a delegate for the Head of Service Management and Transformation.
Matching Summary
This senior leadership role is responsible for the operational performance, service delivery governance, and day-to-day management of AIA Australia's Application Management Support organisation.
Skills & Requirements
Must-have
Application Management Support operations
ITIL Foundation certification required
Vendor performance management
Incident and problem management
APRA CPS compliance knowledge
Service level agreement governance
Nice-to-have
ITIL Intermediate or Service Operations
Financial services industry experience
Cyber incident support expertise
Process automation initiatives
Strong stakeholder engagement skills
Workforce planning capability
Key Requirements
ITIL Foundation certification
Significant experience in IT service management
Experience leading technical specialist teams
Proven track record in operational risk management