Manager, Data Analysis (returns & Customer Service)

Coupang Inc

Taipei, Taiwan
On-site
8+ years data analytics experience
Expert sql and python/r proficiency
Tableau looker or powerbi dashboarding
Coupang Inc. is seeking a Senior Manager of Data Analysis in Taipei, Taiwan, to lead analytics for their Post-Purchase Experience and Customer Service. The role involves transforming data into actionable strategies to enhance customer experience and reduce fraud

Job Summary

  • This role leads the intelligence engine for Coupang Taiwan's Post-Purchase Experience, Customer Service, and Fraud operations.
  • The successful candidate will transform massive datasets into actionable strategies that reduce return defects and optimize customer service efficiency.
  • You will mentor a team of high-performing data analysts while bridging the gap between historical data insights and future strategic actions.

Matching Summary

Match Score: 85

Coupang Inc. is seeking a Senior Manager of Data Analysis in Taipei, Taiwan, to lead analytics for their Post-Purchase Experience and Customer Service. The role involves transforming data into actionable strategies to enhance customer experience and reduce fraud.

Skills & Requirements

Must-have

  • 8+ years Data Analytics experience
  • Expert SQL and Python/R proficiency
  • Tableau Looker or PowerBI dashboarding
  • Predictive modeling for return propensity
  • Mentoring team of data analysts
  • A/B testing and regression analysis

Nice-to-have

  • Prompt engineering for LLMs in analytics
  • Experience with e-commerce or FinTech
  • Strategic influence on product roadmap
  • Business-first thinking culture
  • Real-time automated BI solutions

Key Requirements

  • 8+ years in Data Analytics or Business Intelligence
  • 3+ years managing direct reports
  • Fluency in English and Mandarin communication
  • Deep experience with Tableau, PowerBI, or Looker

Work Rights

Not specified

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