Regionaler Serviceverantwortlicher Im Kundendienst In Der Region Mitte - Rheinland-pfalz, Saarland Und Hessen (*)

Remeha GmbH

Rheinland-Pfalz, Germany
Above-average tariff-based compensation; special p...
Technical or commercial degree required
Experience handling customer complaints
Knowledge of contract law
The role involves managing cross-brand service escalations and acting as the primary contact for wholesalers and craftsmen regarding complaints

Job Summary

  • The role involves managing cross-brand service escalations and acting as the primary contact for wholesalers and craftsmen regarding complaints.
  • Candidates will be responsible for analyzing error causes, initiating corrective measures, and managing a budget within their designated region.
  • The company offers a secure permanent position with above-average compensation, a company car for private use, and flexible working hours.

Matching Summary

The role involves managing cross-brand service escalations and acting as the primary contact for wholesalers and craftsmen regarding complaints.

Salary

Above-average tariff-based compensation; Special payments included; Company pension plan provided

Skills & Requirements

Must-have

  • Technical or commercial degree required
  • Experience handling customer complaints
  • Knowledge of contract law
  • Proficiency with CRM systems like Audius
  • MS365 application skills

Nice-to-have

  • International orientation experience
  • Budget management responsibility
  • Customer visit capabilities
  • Data monitoring and reporting skills

Key Requirements

  • Completed technical or commercial degree
  • Legal security in contract law
  • CRM system knowledge (e.g., Audius)

Work Rights

Not specified

Tailored Resume

Cover Letter