The PS SSC Team Lead objective will assist base line agents in the day-by-day to meet performance of “fixing it right the first time” resulting in a positive customer experience
Job Summary
The PS SSC Team Lead objective will assist base line agents in the day-by-day to meet performance of “fixing it right the first time” resulting in a positive customer experience.
The TAC Escalation Team (E-Team) Team Lead is responsible for the day-to-day operations of their team as defined by the TAC Business Unit.
GM is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
Matching Summary
The PS SSC Team Lead objective will assist base line agents in the day-by-day to meet performance of “fixing it right the first time” resulting in a positive customer experience.
Skills & Requirements
Must-have
People Leader experience
Shared Services / Contact Center
NIGHT SHIFT
Performance analysis and action plans
Coaching and motivating team
Workday, Case Management Systems, Knowledge Base Systems
Nice-to-have
Think Customer
Innovate Now
Look Ahead
One Team
Be Bold
It's on Me
Winning with Integrity
Startup Expertise
Implementation Skill
Service Expertise
3rd Party Management Expertise
Data Expertise
Change Expertise
Excellence Expertise
Leadership Expertise
Functional Expertise
Key Requirements
Bachelor’s degree holder
4 years People Leader experience
Experience in Shared Services / Contact Center
Experience with diverse and multi-cultural team
Experience managing documentation of business processes