Guest Experience Executive - Night

HSH Management Services Ltd

London, United Kingdom
On-site
Guest experience at night
Peninsula service principles
Night operational challenges
This role is a fundamental position that offers high levels of service to our guests, visitors, and residents over night

Job Summary

  • This role is a fundamental position that offers high levels of service to our guests, visitors, and residents over night.
  • We aim to ensure that all people feel like they belong and can have the ultimate experience, service with the personalised and attentive dedicated team to look after them.
  • Market-leading remuneration, service charge, and attractive benefits Join our award-winning group, working alongside a highly experienced team

Matching Summary

This role is a fundamental position that offers high levels of service to our guests, visitors, and residents over night.

Skills & Requirements

Must-have

  • Guest experience at night
  • Peninsula Service Principles
  • Night operational challenges
  • Service recovery
  • Room readiness coordination
  • Direct guest contact

Nice-to-have

  • Personalised and attentive service
  • Belonging and ultimate experience
  • Continuous improvement focus

Key Requirements

  • Hotel operations experience
  • Luxury hotel management experience
  • Proficiency in Microsoft Office
  • Front office auditing and accounting procedures
  • Exceptional communication skills
  • Night shift duties capability

Work Rights

Not specified

Tailored Resume

Cover Letter