Senior Associate - People & Performance (complex Litigation)
Arag Plc
United Kingdom
On-site
Line management of legal teams
Service level agreement compliance
Case throughput monitoring
Arag Plc is seeking a Senior Associate for their People & Performance team, responsible for managing a team to ensure high service standards and efficient case management in complex litigation. The role involves leading change initiatives, monitoring performance against financial plans, and fostering a supportive team culture
Job Summary
This role involves line managing a team to ensure the highest standard of customer service while meeting financial and performance targets.
The successful candidate will utilize management information to monitor case throughput and ensure strict compliance with Service Level Agreements.
You will be responsible for leading change initiatives, developing talent, and maintaining a cost-effective approach to handling complex litigation claims.
Matching Summary
Match Score: 85
Arag Plc is seeking a Senior Associate for their People & Performance team, responsible for managing a team to ensure high service standards and efficient case management in complex litigation. The role involves leading change initiatives, monitoring performance against financial plans, and fostering a supportive team culture.
Skills & Requirements
Must-have
Line management of legal teams
Service Level Agreement compliance
Case throughput monitoring
Financial plan delivery
SRA requirements adherence
Cost effective case management
Nice-to-have
Change management leadership
Talent retention strategies
Open communication culture
Best practice sharing
Employer of choice advocacy
Key Requirements
Experience in legal operations or litigation support
Knowledge of SRA requirements and Supervision Policy
Proven track record in team recruitment and development