Analista De Planejamento E Performance Do Atendimento Sênior
Neoenergia
Campinas, SP, Brazil
Call center operations dimensioning
High volume data manipulation
End-to-end planning processes
Responsible for overseeing the entire process for contracting Call Center services, from contracting to result analysis, invoicing, and penalty assessment
Job Summary
Responsible for overseeing the entire process for contracting Call Center services, from contracting to result analysis, invoicing, and penalty assessment.
Elaborate activity projections for short, medium, and long term, execute the invoicing process, and ensure the fulfillment of Callcenter operations and internal expenses.
We invest in diversity, innovation, and technologies to offer the best experience of energy solutions connected to each of our 16 million clients!
Matching Summary
Responsible for overseeing the entire process for contracting Call Center services, from contracting to result analysis, invoicing, and penalty assessment.
Skills & Requirements
Must-have
Call Center Operations Dimensioning
High Volume Data Manipulation
End-to-End Planning Processes
Advanced Excel and PowerPoint
Nice-to-have
Financial Area Education
Database Manipulation Experience
MS Project Knowledge
WFM Experience
Key Requirements
Completed higher education
Experience in Callcenter operations (online and offline, voice and written)