Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid
Service performance and governance framework
Manage outsourcing agreement
Evaluate service level agreements
The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance
Job Summary
The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
Key activities this role will be focusing on are as follows: Support the Regional Service Management on a day-to-day basis, Actively monitors and manages the outsourcing agreement, deliverables, and commitments.
A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.
Matching Summary
The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
Salary
Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off
Skills & Requirements
Must-have
Service performance and governance framework
Manage outsourcing agreement
Evaluate Service Level Agreements
Lead governance forums
Continuous improvement
Process standardization
Nice-to-have
Independent and self-motivated
Results oriented
Team player
Process oriented
Exceptional attention to detail
Key Requirements
Bachelor's degree and 3-5 years practical experience
Prior shared services experience/BPO is a plus
Solid understanding of accounting and financial processes
Proven ability to direct resolution of complex business problems
Ability to learn lean principles
Ability to lead or support transformational projects