Service Delivery Lead

Dentsu

Illinois, US
Base: $72,000-$96,000; bonus/equity: not specified...
Hybrid
Service performance and governance framework
Manage outsourcing agreement
Evaluate service level agreements
The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance

Job Summary

  • The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.
  • Key activities this role will be focusing on are as follows: Support the Regional Service Management on a day-to-day basis, Actively monitors and manages the outsourcing agreement, deliverables, and commitments.
  • A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available.

Matching Summary

The Service Delivery Lead will implement and run the regional service performance and governance framework ensuring a coordinated focus on best practice, process, and policy alignment as well as continuous improvement across Americas Operational Finance.

Salary

Base: $72,000-$96,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) matching, paid time off

Skills & Requirements

Must-have

  • Service performance and governance framework
  • Manage outsourcing agreement
  • Evaluate Service Level Agreements
  • Lead governance forums
  • Continuous improvement
  • Process standardization

Nice-to-have

  • Independent and self-motivated
  • Results oriented
  • Team player
  • Process oriented
  • Exceptional attention to detail

Key Requirements

  • Bachelor's degree and 3-5 years practical experience
  • Prior shared services experience/BPO is a plus
  • Solid understanding of accounting and financial processes
  • Proven ability to direct resolution of complex business problems
  • Ability to learn lean principles
  • Ability to lead or support transformational projects

Work Rights

Not specified

Tailored Resume

Cover Letter