The Customer Relationship Representative is the operational point of contact for customer inquiries related to any aspect of the order to cash process and reverse logistics
Job Summary
The Customer Relationship Representative is the operational point of contact for customer inquiries related to any aspect of the order to cash process and reverse logistics.
Key responsibilities include ensuring accurate order loading, managing operational liaison for shipment and reverse logistics, handling complaints, and providing reports to customers.
PHINIA offers competitive compensation and benefits programs, formal development opportunities, and promotes an inclusive culture with a focus on sustainability and integrity.
Matching Summary
The Customer Relationship Representative is the operational point of contact for customer inquiries related to any aspect of the order to cash process and reverse logistics.
Skills & Requirements
Must-have
Order to cash process support
Reverse logistics management
Customer complaint handling
Professional call handling
Email communication management
Material availability analysis
Nice-to-have
Advancing sustainability and cleaner tomorrow
Inclusive culture and diverse perspectives
Collaboration and employee development
Making a positive impact
Agile workplace program
Key Requirements
Excellent telephone and email handling skills
Strong Excel knowledge
Strong analytical skills
Familiarity with Salesforce
Experience with Teams applications
Ability to work well in a team
Work Rights
Must be currently authorized to work on a full-time basis in Poland