You will be at the cutting edge of AI adoption in contact centers, focusing on the AI-informed transformation of enterprise service with generative AI and autonomous agents
Job Summary
You will be at the cutting edge of AI adoption in contact centers, focusing on the AI-informed transformation of enterprise service with generative AI and autonomous agents.
A critical priority for this role is multi-substrate expansion, specifically adding support for the GCP substrate for SCRT2 channels, offering customers greater choice and flexibility.
You will be instrumental in characterizing performance on a GCP substrate, developing sophisticated tests, and utilizing AI-powered analysis to reduce performance analysis time.
Matching Summary
You will be at the cutting edge of AI adoption in contact centers, focusing on the AI-informed transformation of enterprise service with generative AI and autonomous agents.
Skills & Requirements
Must-have
Java and SQL knowledge
Performance testing and analysis
Enterprise software optimization at scale
GCP infrastructure fundamentals
HTTP load generation software
Web technologies knowledge
Nice-to-have
Generative AI and LLM experience
Autonomous agent orchestration
AI-driven workflows
Web/mobile performance testing
Message queues and clustering
Application server familiarity
Key Requirements
BS, MS, or PhD in Computer Science or equivalent work experience
5+ years of experience working on multiple releases with short cycles (3-6 months)