We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division
Job Summary
We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.
This is a key role responsible for leading the day-to-day delivery of supporter care, ensuring a high-quality, responsive and empathetic service across all supporter touchpoints.
We are looking for someone who brings experience managing a customer service or supporter care team, strong operational and organisational skills, and experience using CRM systems.
Matching Summary
We are looking for a Supporter Care Manager to join our Supporter Experience team within the Fundraising division.
Salary
£39,000 - 42,000 per annum; Not specified; Not specified
Skills & Requirements
Must-have
supporter care management
customer service experience
CRM systems
data management
handling complex enquiries
Nice-to-have
proactive process improvement
relationship building skills
supporter-centric ways of working
Key Requirements
Experience managing a customer service or supporter care team
Strong operational and organisational skills
Experience using CRM systems and managing supporter data
Confidence handling complex enquiries and escalations
Excellent communication and relationship-building skills
A proactive approach to improving processes and services