Offsite Service Delivery Manager

JLL UK

Arlington, VA, US
Base: $110,000.00 – $159,500.00 usd py; bonus/equi...
Onsite
5+ years meetings and events management
2+ years meetings operations management
Cross-functional team project management
JLL UK is seeking an Offsite Service Delivery Manager to oversee the management and execution of offsite meetings and events as part of their Global Travel and Events program. The ideal candidate will have extensive experience in meetings and events management, demonstrating a strong customer-centric approach and the ability to lead a team effectively

Job Summary

  • This role manages the end-to-end offsite program for a Global Travel and Events initiative, focusing on best-in-class meeting and event services.
  • The position requires monitoring service levels, driving compliance with standard operating procedures, and resolving customer escalations to exceed satisfaction goals.
  • JLL offers comprehensive benefits including paid parental leave at 100% of salary, early access to earned wages, and a culture prioritizing mental and physical well-being.

Matching Summary

Match Score: 85

JLL UK is seeking an Offsite Service Delivery Manager to oversee the management and execution of offsite meetings and events as part of their Global Travel and Events program. The ideal candidate will have extensive experience in meetings and events management, demonstrating a strong customer-centric approach and the ability to lead a team effectively.

Salary

Base: $110,000.00 – $159,500.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive Medical, Dental & Vision, Paid Parental Leave, 401(k) matching

Skills & Requirements

Must-have

  • 5+ years meetings and events management
  • 2+ years meetings operations management
  • Cross-functional team project management
  • Meeting Management technology (Cvent, Stova)
  • Venue sourcing and contract management

Nice-to-have

  • CMP certification or industry credentials
  • Strategic Meetings Management Program experience
  • Third-party vendor/agency experience
  • Global team collaboration skills
  • Customer-obsessed mindset

Key Requirements

  • Bachelor's degree in Hospitality or equivalent
  • Authorization to work in the United States without sponsorship
  • Intermediate to advanced Meeting Management technology proficiency

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter