Area Service Manager - Customer Service (m/w/d)

Liebherr Machines Bulle SA

Ehingen, Germany
On-site
Service organization support
Service quality improvement
Technical problem resolution
Support service organizations and drive organizational development to ensure the operational readiness of mobile and crawler cranes

Job Summary

  • Support service organizations and drive organizational development to ensure the operational readiness of mobile and crawler cranes.
  • Improve service quality and customer satisfaction within the assigned service region by analyzing and resolving technical field issues.
  • Liebherr offers a secure job, diverse tasks, and development opportunities within an internationally successful family company, along with fair compensation and various benefits.

Matching Summary

Support service organizations and drive organizational development to ensure the operational readiness of mobile and crawler cranes.

Skills & Requirements

Must-have

  • Service organization support
  • Service quality improvement
  • Technical problem resolution
  • Service dispatch planning
  • Customer feedback analysis

Nice-to-have

  • Organizational development
  • Large machinery experience
  • Employee leadership
  • Work-life balance support

Key Requirements

  • Degree in Mechanical Engineering with business knowledge or Technical Business Administrator
  • Several years of experience in technical/organizational service
  • Strong analytical, communication, and problem-solving skills
  • Proficiency with KPIs, reports, and service processes
  • Experience in leading and developing employees
  • Very good German and English skills
  • High willingness to travel

Work Rights

Not specified

Tailored Resume

Cover Letter