Epicor is seeking a Manufacturing Support Specialist Senior to independently resolve escalated customer issues while providing high customer satisfaction. The ideal candidate will possess strong technical problem-solving skills and experience in a high-volume support environment, particularly in SaaS and eCommerce
Job Summary
Resolve escalated customer issues independently while communicating effectively via phone, email, or chat using strong customer-centric skills.
Troubleshoot complex client-server software application issues, including Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Matching Summary
Match Score: 85
Epicor is seeking a Manufacturing Support Specialist Senior to independently resolve escalated customer issues while providing high customer satisfaction. The ideal candidate will possess strong technical problem-solving skills and experience in a high-volume support environment, particularly in SaaS and eCommerce.