You will lead complex research and experimentation initiatives that shape product, service and experience decisions
Job Summary
You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
Our team drives the Staff & Customer Experience vision across digital and assisted touchpoints.
We work across the full product lifecycle, from discovery through to delivery and optimisation, combining behavioural research, data and experimentation to inform decisions at scale.
Matching Summary
You will lead complex research and experimentation initiatives that shape product, service and experience decisions.
Skills & Requirements
Must-have
Lead complex research and experimentation
Shape product, service and experience decisions
Cross-functional collaboration
Human-centred experiences
Evidence-led digital innovation
Experimentation capability evolution
Nice-to-have
Work that matters
Continuous discovery and delivery cycles
Mentoring and uplifting capability
Key Requirements
Proven experience designing and running digital experiments
Strong qualitative UX research skills
Integrate quantitative analytics
Embed experimentation practices effectively
Comfortable influencing stakeholders
Solid understanding of risk, privacy, ethics, and governance