As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Paradox's AI assistant streamlines recruitment tasks through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.
Workday offers a flexible work approach combining in-person and remote work, enabling teams to deepen connections and maintain a strong community while doing their best work.
Matching Summary
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified
Skills & Requirements
Must-have
Enterprise SaaS solutions expertise
Customer success and account management
Technical understanding of complex software
Global cross-functional team collaboration
Client onboarding and training
Product support and troubleshooting
Nice-to-have
HR/recruiting software domain expertise
Strong executive level relationship building
Excellent communication and organizational skills
Ability to lead working teams
Data analysis skills
Flexible work environment adaptation
Key Requirements
8+ years customer success experience (Sr)
5+ years customer success experience (Manager)
Experience supporting enterprise SaaS solutions
Technical knowledge of complex software ecosystems