Service Desk Specialist Ii

Astreya GmbH

Miami, FL, United States
Base: $27.24 - $45.40 usd (hourly); bonus/equity: ...
Fully remote
On-site and remote technical support
Troubleshoot hardware, software, connectivity
Active directory, azure, intune
Provide on-site and remote technical support for internal end-user software, hardware, and connectivity

Job Summary

  • Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.
  • Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.
  • Astreya offers comprehensive benefits including medical, dental, vision, 401k, and tuition reimbursement.

Matching Summary

Provide on-site and remote technical support for internal end-user software, hardware, and connectivity.

Salary

Base: $27.24 - $45.40 USD (Hourly); Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • On-site and remote technical support
  • Troubleshoot hardware, software, connectivity
  • Active Directory, Azure, Intune
  • TCP/IP, DNS, DHCP, VPN
  • Messaging, telecommunication, collaboration tools
  • Customer service and communication skills

Nice-to-have

  • Driven and self-directed professional
  • Seamless technology experience for users
  • Advocate for end users
  • Collaborate effectively with team members

Key Requirements

  • 2 to 5 years related experience
  • 5+ years technical support experience
  • Bachelor's degree or equivalent experience
  • Advanced knowledge of Windows, macOS, Linux, iOS, Android
  • Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN

Work Rights

Not specified

Tailored Resume

Cover Letter