Customer Service Representative

PLS

Medford, MA, United States
Base: $15-17; bonus/equity: not specified; benefit...
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Superior customer service
Educate customers on products
Comply with regulations
** PLS is seeking a Customer Service Representative for their Medford, MA location to provide exceptional customer service, educate customers on their financial products, and ensure compliance with various regulations. Ideal candidates should possess previous customer service experience, strong communication skills, and the ability to work flexible hours in a busy environment. **

Job Summary

  • Customer Service Representatives are the primary point of contact with our customers and are accountable for delivering superior customer service and educating them on company products and services.
  • Responsibilities include ensuring transactions comply with regulations, maintaining a balanced cash drawer, accurately completing cash handling, and resolving customer complaints.
  • Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Matching Summary

Match Score: 75

** PLS is seeking a Customer Service Representative for their Medford, MA location to provide exceptional customer service, educate customers on their financial products, and ensure compliance with various regulations. Ideal candidates should possess previous customer service experience, strong communication skills, and the ability to work flexible hours in a busy environment. **

Salary

Base: $15-17; Bonus/Equity: Not specified; Benefits: medical/dental/vision, 401(k), vacation

Skills & Requirements

Must-have

  • superior customer service
  • educate customers on products
  • comply with regulations
  • maintain balanced cash drawer
  • accurate transaction completion
  • use point-of-sale system

Nice-to-have

  • engage with customers
  • professional appearance and demeanor
  • honesty and integrity
  • flexible hours

Key Requirements

  • Previous customer service experience preferred
  • English fluency required
  • English/Spanish bilingual is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter