Not specified; not specified; competitive employme...
Fully remote
Bachelor's or master's degree in it
2-4 years business or systems analysis experience
Experience with servicenow and jira
The role involves serving as a primary technical escalation point and L2 support contact for global clients while ensuring SLA adherence
Job Summary
The role involves serving as a primary technical escalation point and L2 support contact for global clients while ensuring SLA adherence.
Candidates will translate business requirements into technical specifications and identify revenue-generating opportunities through solution design.
The company offers a fully remote work environment with private healthcare, life insurance, and professional development via LinkedIn Learning.
Matching Summary
The role involves serving as a primary technical escalation point and L2 support contact for global clients while ensuring SLA adherence.
Salary
Not specified; Not specified; Competitive employment contract with benefits including private healthcare, life insurance, pension plan, lunch and sports card
Skills & Requirements
Must-have
Bachelor's or Master's degree in IT
2-4 years business or systems analysis experience
Experience with ServiceNow and Jira
Ability to communicate technical concepts clearly
Availability for US hours alignment
Nice-to-have
Experience with APIs and Postman tools
Exposure to SQL, Java, or COBOL code
Knowledge of PCI audits and release management
ITIL or PMP certification
Bankcard and payments domain knowledge
Key Requirements
Bachelor's or Master's degree in IT or related field
2-4 years relevant experience in financial services or payments
Advanced English proficiency (C1-C2)
Availability to work Poland hours aligned with US time