Officer, Customer Relations

Sime Darby Auto ConneXion Sdn. Bhd.

Attend complaints for model under care
Manage loaner car arrangements
Prepare tribunal and legal documentation
The role involves attending to customer complaints regarding models under care and arranging loaner cars as required

Job Summary

  • The role involves attending to customer complaints regarding models under care and arranging loaner cars as required.
  • Candidates must prepare tribunal and legal documentation for submission to the Legal Team at Motor Division.
  • The position requires strong verbal and written communication skills in both English and Bahasa Malaysia.

Matching Summary

The role involves attending to customer complaints regarding models under care and arranging loaner cars as required.

Skills & Requirements

Must-have

  • Attend complaints for model under care
  • Manage loaner car arrangements
  • Prepare tribunal and legal documentation
  • Strong command of English and Bahasa Malaysia

Nice-to-have

  • Knowledge on using CRM systems
  • Experience with Case Management Systems
  • Assist HOD in monitoring reporting system

Key Requirements

  • Minimum Degree Holder in Business or relevant scope
  • Minimum 3 years' experience in Customer Services
  • Excellent/moderate User for Microsoft Word and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter