This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform powered by AI.
Workday offers a flexible work approach combining in-person and remote work, enabling teams to deepen connections while maintaining productivity.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
Client-facing experience in B2B settings
Technical support for software solutions
Customer satisfaction management
Product training and troubleshooting
Relationship building with clients
Collaboration with internal teams
Nice-to-have
Curious and courageous collaborator
Strong critical thinking skills
Ability to handle multiple priorities
Empathy and integrity in culture
Flexible work environment
Strong written and verbal communication
Key Requirements
3+ years client-facing B2B experience
Prior experience in a SaaS organization
Excellent technology skills
Strong communication skills
Ability to manage multiple projects simultaneously