Senior Customer Success Manager

Rockwell Automation

Japan
Not specified; not specified; competitive compensa...
Hybrid (expected in-office presence on mondays, tuesdays, and thursdays)
7+ years customer success experience
Fluent in japanese and english
Strong understanding of mes and erp systems
Rockwell Automation is seeking a Senior Customer Success Manager for its Plex MES platform in Japan. The role involves managing strategic manufacturing accounts to drive adoption and business outcomes, with a focus on building long-term relationships and facilitating digital transformation

Job Summary

  • Rockwell Automation is a global technology leader helping manufacturers be more productive, sustainable, and agile.
  • The Senior Customer Success Manager will serve as a trusted advisor to strategic accounts, driving adoption and measurable business outcomes.
  • Employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays under the hybrid policy.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Senior Customer Success Manager for its Plex MES platform in Japan. The role involves managing strategic manufacturing accounts to drive adoption and business outcomes, with a focus on building long-term relationships and facilitating digital transformation.

Salary

Not specified; Not specified; Competitive compensation and benefits mentioned

Skills & Requirements

Must-have

  • 7+ years Customer Success experience
  • Fluent in Japanese and English
  • Strong understanding of MES and ERP systems
  • Executive relationship management skills
  • Experience with Gainsight or Salesforce

Nice-to-have

  • Passion for digital transformation
  • SaaS industry background
  • Cross-functional collaboration skills
  • Strategic planning expertise
  • Negotiation capabilities

Key Requirements

  • 7+ years in Customer Success or Account Management
  • Fluent Japanese and English language proficiency
  • Knowledge of manufacturing operations and industrial automation

Work Rights

Not specified

Tailored Resume

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