Customer Service Quality Manager (m/w/d)

KION North America Corporation

Kahl Am Main, Germany
Competitive compensation + benefits
On-site
Customer service quality excellence
Preventive quality management
Structured problem solving
KION North America Corporation is seeking a Customer Service Quality Manager to enhance quality across customer service, supply chain, and manufacturing processes in Kahl Am Main, Germany. The ideal candidate will have extensive experience in quality management, focusing on continuous improvement and preventive quality strategies

Job Summary

  • Drive quality excellence across the customer service lifecycle, ensuring a reliable and consistent customer experience through robust processes and sustainable quality performance.
  • Serve as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality to translate customer feedback and field issues into lasting improvements.
  • Offer career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

Match Score: 85

KION North America Corporation is seeking a Customer Service Quality Manager to enhance quality across customer service, supply chain, and manufacturing processes in Kahl Am Main, Germany. The ideal candidate will have extensive experience in quality management, focusing on continuous improvement and preventive quality strategies.

Salary

Competitive Compensation And Benefits

Skills & Requirements

Must-have

  • Customer service quality excellence
  • Preventive quality management
  • Structured problem solving
  • Continuous improvement initiatives
  • Cross-functional collaboration

Nice-to-have

  • Strong customer mindset
  • Ability to influence across boundaries
  • Global opportunities

Key Requirements

  • Bachelor's degree in a technical discipline
  • 5+ years of experience in quality/supplier quality/service quality
  • 2+ years in a managerial position
  • International QM certification for Quality Manager
  • National QT certification for Manufacturing Quality Supervisor
  • Lean SixSigma Green Belt preferred
  • Proficiency in English (C1 level)

Work Rights

Not specified

Tailored Resume

Cover Letter