Manager - Enterprise Infrastructure Service Management

Accelya

Hybrid
It service management principles itil
Incident management lifecycle oversight
It infrastructure monitoring tools
Accelya is seeking a Manager for Enterprise Infrastructure Service Management to lead initiatives that enhance operational excellence within the airline industry. The role involves managing IT services, ensuring they meet business objectives while maintaining high-quality standards

Job Summary

  • The role involves taking ownership of service management challenges across enterprise infrastructure to drive operational excellence.
  • Candidates will oversee the end-to-end incident lifecycle, ensuring timely resolution and root cause analysis for critical issues.
  • Accelya offers competitive salary, flexible work arrangements, and opportunities for career growth in an inclusive culture.

Matching Summary

Match Score: 85

Accelya is seeking a Manager for Enterprise Infrastructure Service Management to lead initiatives that enhance operational excellence within the airline industry. The role involves managing IT services, ensuring they meet business objectives while maintaining high-quality standards.

Skills & Requirements

Must-have

  • IT service management principles ITIL
  • incident management lifecycle oversight
  • IT infrastructure monitoring tools
  • service level agreement governance
  • capacity and availability management

Nice-to-have

  • ManageEngine ServiceDesk Plus experience
  • Endpoint Central familiarity
  • Site24x7 platform exposure
  • strong stakeholder engagement skills
  • mentorship and team guidance

Key Requirements

  • Strong expertise in ITIL or equivalent methodologies
  • Proven track record managing enterprise infrastructure services
  • Hands-on experience with SLA governance and capacity planning

Work Rights

Not specified

Tailored Resume

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