Director Of Customer Care Category Location Toronto, On
MHB Group Recruitment
Toronto, ON, CA
On-site
Lead customer service team
Oversee customer journey
Develop service processes
Lead and elevate the customer experience division for a prominent real estate developer
Job Summary
Lead and elevate the customer experience division for a prominent real estate developer.
Develop and implement customer service processes, ensuring TARION and PDI compliance, and collaborate across departments for a seamless homeowner transition.
Join a leading company committed to building vibrant communities with competitive compensation and the chance to shape a key department.
Matching Summary
Lead and elevate the customer experience division for a prominent real estate developer.
Skills & Requirements
Must-have
Lead customer service team
Oversee customer journey
Develop service processes
TARION Warranty Program compliance
Pre-Delivery Inspection (PDI) process
Cross-functional collaboration
Nice-to-have
Enhance overall customer experience
Continuous improvement mindset
Data-driven approach
Key Requirements
Proven leadership experience in customer service
Residential real estate sector experience preferred
Ability to set up teams, processes, and procedures from scratch
Exceptional communication, problem-solving, and leadership skills