Senior Customer Engagement Coordinator

Sanrafaelvet

Customer engagement activities
Customer segmentation process
Collaboration with trade and supply chain
The role is responsible for driving supply chain customer engagement activities and collaborating closely with Trade and Supply Chain Customer Engagement Coordinators

Job Summary

  • The role is responsible for driving supply chain customer engagement activities and collaborating closely with Trade and Supply Chain Customer Engagement Coordinators.
  • The position involves proactively engaging customers to deliver effective communication and continuous improvements while ensuring a positive customer experience at every interaction.
  • Sanofi promotes equal opportunities and values diversity, encouraging people from different backgrounds and locations to unite in making progress in better medications and outcomes.

Matching Summary

The role is responsible for driving supply chain customer engagement activities and collaborating closely with Trade and Supply Chain Customer Engagement Coordinators.

Skills & Requirements

Must-have

  • Customer engagement activities
  • Customer segmentation process
  • Collaboration with Trade and Supply Chain
  • Customer satisfaction improvement
  • Order to Supply (O2S) process management
  • SAP and MS Office proficiency
  • Project management skills

Nice-to-have

  • Knowledge of upstream Biopharma processes
  • Understanding of downstream Biopharma processes
  • Customer Experience principles
  • Cost to serve financial understanding
  • Scenario planning and risk analysis
  • Strong negotiation and communication skills
  • Team facilitation and relationship building

Key Requirements

  • Bachelor’s degree from accredited college
  • 3+ years Customer Fulfillment experience
  • French and English language fluency
  • Experience in Biopharma industry preferred
  • Advanced customer engagement strategy skills
  • Intermediate managing orders and claims
  • Basic S&OE and S&OP process management

Work Rights

Not specified

Tailored Resume

Cover Letter