Customer Success Manager Ii (french Speaking)

Forrester Research

United Kingdom, United Kingdom
Client engagement strategy execution
Customer relationship health monitoring
Senior-level business relationship building
As a member of Forrester’s customer success organization, the Customer Success Manager will be responsible for the engagement value delivered to Forrester’s largest clients

Job Summary

  • As a member of Forrester’s customer success organization, the Customer Success Manager will be responsible for the engagement value delivered to Forrester’s largest clients.
  • The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide clients to their desired outcomes, while driving great value in their partnership with Forrester.
  • Forrester provides a supportive environment where employees are given the tools and runway needed to grow and succeed.

Matching Summary

As a member of Forrester’s customer success organization, the Customer Success Manager will be responsible for the engagement value delivered to Forrester’s largest clients.

Skills & Requirements

Must-have

  • client engagement strategy execution
  • customer relationship health monitoring
  • senior-level business relationship building
  • project management with multiple stakeholders
  • commercial mindset in B2B setting
  • technology proficiency

Nice-to-have

  • French fluency
  • strong storytelling and communication skills
  • collaboration in fast-paced environment
  • customer advocacy
  • proactive engagement strategies

Key Requirements

  • experience driving solution-oriented client engagement
  • experience managing projects with global stakeholders
  • experience facilitating C-suite conversations
  • experience in B2B industry
  • French fluency preferable

Work Rights

Not specified

Tailored Resume

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