Community Engagement & Moderation Manager

Workday

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Community engagement programs strategy
Ai-enhanced customer communication
Moderation policy implementation
** Workday is seeking a Community Engagement & Moderation Manager to enhance community strategy and governance, focusing on member engagement and satisfaction through effective communication and problem resolution. The ideal candidate will have a strong background in community management, utilizing AI tools and analytics to optimize community performance. **

Job Summary

  • The Community Engagement & Moderation Manager supports community strategy and governance while serving as a primary liaison between Workday department representatives and customers.
  • You will consult with business stakeholders on their community needs while ensuring users feel informed and empowered to meet their goals in the Community effectively.
  • You will work hands-on with the Workday Community platform to build value, trust, gamify, and influence behaviour on the community.

Matching Summary

Match Score: 75

** Workday is seeking a Community Engagement & Moderation Manager to enhance community strategy and governance, focusing on member engagement and satisfaction through effective communication and problem resolution. The ideal candidate will have a strong background in community management, utilizing AI tools and analytics to optimize community performance. **

Skills & Requirements

Must-have

  • Community engagement programs strategy
  • AI-enhanced customer communication
  • Moderation policy implementation
  • Cross-functional issue resolution
  • Gamification for behavior influence
  • Performance metrics tracking

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years of professional experience
  • Community member engagement or moderation strategies
  • Operational-level community platform tools
  • Familiarity with AI-driven content management
  • Strong ability to analyze community data
  • Superb communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter