Manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle
Job Summary
Manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle.
Own the end-to-end operational data model for DGS Philippines, ensuring accurate, timely, and automated feeding of Philippines data into global DGS dashboards.
Lead productivity and efficiency initiatives, including AI-enabled process improvements, and partner with service-line leaders to identify, prioritize, and execute automation and optimization opportunities.
Matching Summary
Manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle.
Skills & Requirements
Must-have
delivery operations
PMO
operational governance
multi-geography coordination
Hands-on Power BI
Advanced Excel
MS 365 ecosystem proficiency
AI and automation mindset
Nice-to-have
drive outcomes through influence
large-scale delivery center dynamics
built operational frameworks from scratch
multi-market environment exposure
Key Requirements
5+ years in delivery operations
professional services, GCC, shared services, or BPO experience