Senior Workplace Experience Ambassador

JLL

Charlotte, NC, United States
Base: $25.96 - $30.72 hourly; bonus/equity: not sp...
Exceptional client experience delivery
Proactive communication and high-touch service
Enhance engagement and partnership
The Sr. Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties

Job Summary

  • The Sr. Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.
  • Equip and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions and comprehensive Medical, Dental & Vision Care.

Matching Summary

The Sr. Ambassador is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.

Salary

Base: $25.96 - $30.72 hourly; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high-touch service
  • Enhance engagement and partnership
  • Hospitality-focused workplace environment
  • On-site experience services contact
  • Troubleshooting client inquiries and feedback

Nice-to-have

  • Develops and documents standard operating procedures
  • Data collection, analysis, and reporting
  • Continuous improvement and innovation
  • Collaborative account team member

Key Requirements

  • 5+ years relevant experience
  • Bachelor's degree or equivalent
  • Proficient in Microsoft Office Suite
  • Ability to adapt to new technology

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter