The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement
Job Summary
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers and drive escalations and incidents.
Workday offers trust to take risks, tools to grow, skills to develop, and long-term support in a culture rooted in integrity, empathy, and shared enthusiasm.
Matching Summary
The Technical Account Management team provides a proactive and personalized support experience for customers that require a higher level of engagement.
Skills & Requirements
Must-have
Workday product expertise
Technical account management
Customer escalation management
Project management skills
C-level stakeholder engagement
EMEA shift work hours
Onsite work at Pune office
Nice-to-have
Strong communication skills
Problem solving and multitasking
Team player across corporate functions
Ability to work independently
Positive attitude and adaptability
Leadership and advocacy skills
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years in product support or account management
5+ years managing Workday or similar ERP projects
Experience with HR, Payroll, Financials business areas
Ability to work EMEA shift hours
Willingness to relocate to Pune
Project management experience
Work Rights
Willingness to relocate to India and work EMEA shift