Customer Service Senior Representative, Patient Scheduling - Express Scripts - Rochester, Ny

The Cigna Group

Rochester, NY, United States
Base: 18 - 27 usd / hourly; bonus/equity: annual b...
Customer service
Excel and outlook proficiency
Independent problem solving
As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems

Job Summary

  • As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.
  • Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
  • At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Matching Summary

As a first line of contact, this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems.

Salary

Base: 18 - 27 USD / hourly; Bonus/Equity: annual bonus plan; Benefits: medical, vision, dental, well-being, 401(k), life insurance, tuition reimbursement, 18+ PTO days, paid holidays

Skills & Requirements

Must-have

  • Customer Service
  • Excel and Outlook proficiency
  • Independent problem solving
  • Respond to inquiries
  • Data entry

Nice-to-have

  • Adaptable in dynamic environment
  • Pro-active work ethic
  • Detail orientation
  • Critical thinking

Key Requirements

  • 5+ years Customer Service experience
  • High School education or GED
  • Ability to be managed/trained virtually

Work Rights

Not specified

Tailored Resume

Cover Letter