Customer Banking Specialist - Docklands

CommBank

Docklands, Victoria, Australia
**
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
** CommBank is seeking a Customer Banking Specialist for its Docklands branch to deliver exceptional service and support to personal and small business customers. The role focuses on assessing customer needs, providing solutions, and promoting financial well-being while working within a structured 30-hour weekly roster. **

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.
  • The Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.

Matching Summary

Match Score: 75

** CommBank is seeking a Customer Banking Specialist for its Docklands branch to deliver exceptional service and support to personal and small business customers. The role focuses on assessing customer needs, providing solutions, and promoting financial well-being while working within a structured 30-hour weekly roster. **

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Conduct financial health checks
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Articulate financial terms clearly
  • Act with integrity
  • Place customer at the centre
  • See the big picture for customers
  • Genuine career interest

Key Requirements

  • Proven customer service experience
  • Financial Services/Retail/Hospitality experience
  • Excellent communication skills
  • Ability to ask the right questions
  • Ability to work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter